Challenges
As Manafa scaled, their HR operations didn’t. Everything was manual.
Attendance tracking happened through spreadsheets and email confirmations. Performance evaluations were paper-based and scattered across different documents and files. Leave approvals bounced between employees, managers, HR, and back again.
Employee records existed in multiple places, some in emails, some in shared folders, some in people’s heads.
For a team of 3 in the culture department, managing 90+ people across recruitment, payroll, and engagement wasn’t sustainable.
"As our team size was growing, manual task management like attendance tracking or performance evaluations became harder and harder"
What should have been straightforward HR tasks such as:
- Knowing who was present
- Who had leaves approved
- How someone was performing
Required digging through files and multiple back-and-forth conversations.
The real cost wasn’t just time either. It was visibility.
No one, the managers and the culture team, could answer simple questions quickly:
- What’s the attendance pattern for the marketing team?
- How many leaves does X employee have left?
- What does our dev team’s performance data actually show?
Solution
In 2022, Manafa Technologies adopted Resourceinn as their HRMS partner. They implemented Resourceinn for five core operations: Payroll Automation, People Management, Leave Management, Attendance Management, and Performance Management.
Resourceinn Implementation Engineers sat with the People & Culture team of Manafa and together, customized a cloud based HRMS SaaS for their 90+ employees.
Attendance, Leave, & People Management
Manafa adopted Resourceinn’s attendance and leave management system to eliminate the back-and-forth between their employees, managers, and HR. Through employee self-service (ESS) tools across web and mobile apps, they empowered their employees to request leave directly in the system.
Managers approved from their dashboard while the HR had complete, real-time visibility. Custom policies that Manafa had developed over years, their specific requirements, exceptions and rules, were built into the system without compromise.
"After implementing Resourceinn, it became very easy for us to track attendance, leaves, and even have certain kinds of exceptions in policies which were customized for us"
Performance Management:
Performance reviews were the biggest operational burden on the Manafa HR team. They had moved toward OKR and KPI tracking but managing it manually for 90+ people was anything but productive. Resourceinn automated the structure while keeping the human element intact.
"Especially in performance management, we kind of shift from manual to automated work which saves us a lot of hassle, hours, and manforce"
Resourceinn Performance Management System helped Manafa enable their managers to set OKRs and KPIs in the system. They could also track progress systematically and generate insights without manually compiling spreadsheets. The system tracked everything. No one was chasing data.
Onboarding & Employee Experience:
With Resourceinn HRMS, Manafa didn’t just enhance its operational efficiency but employee experience too. New hires now onboarded into a system where policies, culture, and expectations were clear, transparent, and accessible.
"What stands out the most in Resourceinn is the way it has increased our employee experience and improved our onboarding experience. Their overall trust in HR processes and transparency has increased a lot"
Employee Data Management & Record Keeping:
Manafa Technologies clearly required a people-first HRMS with complete visibility for their team. Resourceinn people management software clearly lived up to the expectation and provided 100% visibility into Attendance, leave records, performance data, along with a centralized employee directory.
"We can see the whole employee directory along with their attendance, leaves records, and performance. So, if anyone wants to have the visibility of any team member, they can have a complete look at it in the system"
Impact
Impact After 3-Months:
- 10-12 hours of manual work saved every week, freeing the HR team for strategic initiatives
- Automated attendance tracking linked to leave and payroll, 100% reduction in manual calculations or errors
- Digital record keeping for instant access and verification across the entire employee directory
- Real-time visibility into attendance, leaves, and performance, no more chasing data across spreadsheets
- Complete audit logs and system-tracked history improve transparency and accuracy
Results
Manafa Technologies has been using Resourceinn HRMS for 3.5 years and their success story is a source of immense pride for us.
"We are saving at least 10-12 hours of manual work with Resourceinn every week. I’ll highly recommend Resourceinn to any company looking for an HRMS"
As Manafa Technologies continues to grow, Resourceinn will remain their trusted HRMS partner, supporting their vision of transparency, accessibility, and people-first HR.
Frequently Asked Questions
What is performance management software for SMEs?
Performance management software for growing SMEs automates OKR and KPI tracking, replacing paper-based, scattered performance evaluations with a single system managers and HR can act on in real time.
How did Manafa track performance before Resourceinn?
Performance evaluations were paper-based and scattered across different documents and files, making it difficult to compile insights or track progress systematically for 90+ employees.
How does employee self-service reduce HR workload for leave and attendance?
Employees request leave directly through web and mobile apps, managers approve from their own dashboard, and HR retains full real-time visibility, removing the back-and-forth that previously ran through email and manual approval chains.
Can HR policy exceptions and custom rules be built into the system?
Yes. Manafa’s specific requirements, exceptions, and rules developed over years were built into Resourceinn without compromise, rather than forcing the company to adapt to a rigid generic policy engine.
What is OKR and KPI tracking inside an HRMS?
Managers set OKRs and KPIs directly in the system, track progress systematically, and generate performance insights automatically, replacing manually compiled spreadsheets with real-time data no one has to chase.
Has Resourceinn worked with SME financing or fintech companies before?
Yes. Manafa Technologies, a tech-first SME financing company serving businesses across the MENA region, has run attendance, leave, payroll, and performance management on Resourceinn since 2022.
How much weekly HR time can automation save for a growing company?
Manafa Technologies saves 10–12 hours of manual work every week after automating attendance, leave, and performance management, allowing HR to focus on strategic initiatives.
What visibility does a centralized employee directory provide?
A single directory shows attendance, leave records, and performance data for any team member in one place, removing the need to chase data across spreadsheets, emails, and shared folders.
Does centralizing HR data improve onboarding and employee trust?
Yes. New hires onboard into a system with clear, transparent, and accessible policies from day one, which Manafa cites as having measurably increased employee trust in HR processes.
How long has Manafa Technologies used Resourceinn?
Manafa Technologies has used Resourceinn for 3.5 years, covering payroll automation, people management, leave management, attendance management, and performance management for 90+ employees.
