Challenges
Before implementing Resourceinn as their human resources management system (HRMS), most HR operations at NovaMed were handled manually. The 5-member HR team was responsible for managing payroll, attendance, leaves, and performance through scattered tools, spreadsheets, and Google forms.
"The processes were so broken and messy that, just to verify one detail, we had to go through scores of physical files and forms."
One of the biggest challenges was attendance-linked benefits that were calculated based on each employee’s working days. Since tracking was not digital, even small errors led to delays in payroll and employee dissatisfaction.
"We offer benefits which are pro-rated based on the days an employee works. But keeping records and managing all the paperwork for this was extremely time-consuming and laborious."
Tracking paid and unpaid leaves was another major hurdle. For a single leave, employees had to fill out leave forms, get them approved by managers, and then submit them to HR. Retrieving past attendance records or verifying data meant sorting through various documents and folders.
"Managing the leave records of so many employees on forms was a challenge, everything was difficult, for both HR and employees."
This spreadsheet and forms-based setup slowed down payroll processing and made performance tracking difficult. There was little to no room left for the HR team to focus on team engagement, employee satisfaction, and strategic work.
Solution
To overcome these challenges, NovaMed needed a platform that could centralize employee timesheet data and sync it with payroll for auto-calculations of employee salary. That’s when NovaMed partnered with Resourceinn as their HRMS solution.
Attendance Based Benefits
To solve the allowance calculation challenge, Resourceinn’s implementation engineers sat with NovaMed’s HR team to understand how their allowance policies worked in real life. Together, they built custom payout formulas that reflected NovaMed’s exact rules for washing allowance, lunch deductions, and other benefits.
"Washing allowances and lunch deductions are now automatically adjusted in the payroll and we are very happy about it."
Once these formulas were set up, payroll processing transformed overnight. The system began pulling attendance data in real time to calculate the accurate allowance for each employee, without the HR team touching a single spreadsheet.
Leave Management:
To end the back-and-forth between employees, managers, and HR, NovaMed shifted to a fully digital, self-service leave process. Using Resourceinn’s ‘Smart Workflows’, they set up custom approval rules for every department. This created a seamless leave experience that finally matched how their teams actually worked.
With the Resourceinn Mobile App (Android & iOS), NovaMed empowered their employees to manage their own leave requests, while team leads and managers review and approve them directly from their dashboards. HR gets real-time visibility and complete accuracy, with zero follow-ups, paperwork, or data chasing.
"With Resourceinn, anything that needs to be recalled is just one click or filter away, with dates, time, and audit-trail."
The adoption was quick, easy, and intuitive. This shift has saved hours of manual work and eliminated the need for paper forms altogether.
Centralized & Digital Record-Keeping:
NovaMed moved away from scattered files and built a single source of truth for HR data within Resourceinn. The dashboard is used by the HR team to create customized reports, attendance summaries, payroll insights, or performance trends, in just a few clicks.
They also introduced digital engagement touchpoints to celebrate birthdays, work anniversaries, and employee milestones in Resourceinn. This helped them stay connected with employees in a more meaningful and timely way.
"Resourceinn dashboard shows upcoming anniversaries, birthdays, or milestones, helping us celebrate them much more thoughtfully."
Impact
Impact After 3 Months :
- 100% automated Allowance Calculations based on attendance
- 100% digital Record Keeping for instant access and verification
- 95% reduced disputes because the system leaves no room for confusion
- Audit log & system-tracked history improve transparency and accuracy
- Hundreds of hours saved from automations, smart workflows, and digitalization
Results
Key Results And Way Forward:
Since moving to Resourceinn, NovaMed’s HR operations have become faster, cleaner, and far more reliable. Manual work has reduced by almost 95%, and attendance-based payroll is now completely error-free.
Their HR team is now focused on people, not paperwork, ensuring employees get timely recognition for their milestones.
"If any pharmaceutical company is looking for an efficient and reliable HR solution, I’d definitely recommend Resourceinn."
As NovaMed continues to grow, Resourceinn will remain their trusted HR partner, supporting their vision of efficiency, accuracy, and employee-first HR.
