Mahnoor is part of a three-person HR team at Logo, responsible for managing more than 800 employees spread across retail outlets in Pakistan and beyond. Before Resourceinn came on board, that team was running multi-location HR operations without a centralized system — managing attendance, leave, and payroll manually across every outlet, at every grade, across every department.
Challenges
Logo’s HR team was not dealing with ordinary HR complexity. They were managing a distributed retail workforce at national and international scale, with three people, and no single system to hold it together.
Tracking Attendance Across Every Outlet
How to manage attendance across multiple retail outlets is one of the defining operational challenges of retail HR at scale. For Logo, it was a daily reality. The company’s challenge was a classic multi outlet attendance management system problem: outlets are geographically distributed, data lives in different places, and there is no centralized view of who is present, who is absent, and what that means for payroll.
Logo’s footprint spans multi-location HR operations nationally and internationally, with biometric attendance across a multi-branch setup.
"We have like a huge number of outlets all over in Pakistan and also international as well."
Without a centralized system, attendance data was fragmented. Reconciling it before every payroll cycle was a manual effort that absorbed the team’s time and left room for error.
Managing Leave Without a Central System
Leave and attendance management for retail chain employees compounds every attendance problem. At 800+ employees, leave requests do not arrive through a neat system. They arrive informally. They get missed. Outstanding balances are tracked manually, if at all. HR absorbs every query directly because employees have no way to check their own records.
"The biggest challenges we faced were managing attendance and leaves obviously of all the employees."
With a leave management system for retail employees absent, a team of three was the only point of contact for more than 800 people across the entire business.
Implementing HR Policies Consistently Across Departments
When records are not centralized, implementing HR policies consistently across departments becomes nearly impossible. Logo operates across different grades and departments, each with its own structure. Without reliable HR policy implementation software or a single source of truth for employee data, enforcing consistent policy across that complexity is guesswork. For Mariam Shah, Head of HR at Logo, this created a more fundamental problem: employee evaluation could not happen properly without the record infrastructure to support it.
Solution
Logo’s HR team came across Resourceinn on LinkedIn, where HR professionals were actively recommending it to peers navigating the same operational challenges. After onboarding, the complexity that had consumed the team’s time became manageable. Three modules did the work: Resourceinn Attendance Management, the Resourceinn Payroll Module, and HR Core Data.
Centralizing Attendance Across Every Outlet With Resourceinn
Resourceinn attendance management brought every outlet into a single platform. The multi outlet attendance management system problem — fragmented data, manual reconciliation, no central view — was replaced with real-time attendance tracking across employees at every location.
"After getting Resourceinn somehow all the challenges we were facing it became very easy for us. First of all managing attendance."
Outlet-level data that previously had to be chased and compiled now flows into a single system. Employees can see their own attendance in real time through the Resourceinn app, removing the need to contact HR for information they can now access themselves.
Automating Leave and Payroll Processing
With attendance centralized, leave data feeds directly into the payroll cycle. Retail payroll automation at this scale requires that the inputs are clean before the cycle begins. The Resourceinn payroll module made that possible.
"We were processing payroll in a timely manner. So in that way Resourceinn helped us a lot."
For an 800-person workforce, the outcome is precise: payroll no longer depends on manual reconciliation. Payroll automation for large workforces at Logo is now a monthly constant, not a monthly fight.
Building a Central HR Record That Enables Evaluation
HR People Management gave Logo’s team centralized employee records management for the first time. Every employee record, every grade, every department, in one place. This is the retail employee record management software that sits at the center of the platform and the outcome Mariam Shah values most.
"My most favourite module is the HR code data. The reason is so we can maintain the record of all the employees so it helps us to improve the record keeping — and we can evaluate the employees very nicely."
Centralized data made employee performance evaluation software a practical reality, not just a system on paper.
The employee self-service shift. Logo’s employees no longer visit the HR department for routine queries. Through the Resourceinn app, they submit requests, check their attendance in real time, and view their outstanding leave balances independently. The employee self service portal retail chain capability freed the HR team from absorbing queries that the system now handles.
"They now don't have to come to HR Department continuously for these kind of things because of this self-service."
This is what an employee self-service portal for retail workers looks like in practice: HR attention redirected from routine administration to the work that actually matters.
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Impact
- Centralized attendance data across all national and international retail outlets
- Eliminated manual leave tracking for 800+ employees across departments
- Automated payroll processing tied directly to attendance and leave records
- Enabled timely payroll delivery every month without manual reconciliation
- Gave employees real-time visibility into their own attendance through the Resourceinn app
- Removed routine HR queries from the HR team through employee self-service
- Built a centralized employee record system that supports performance evaluation
- Maintained consistent HR policy implementation across all grades and departments
Results:
Logo’s HR team now manages attendance across every outlet from a single platform. Leave requests are tracked centrally, removing the informal back-and-forth that previously consumed the team’s time. Payroll runs on time every month because attendance and leave data are already reconciled before the cycle begins. Mariam Shah’s priority of employee evaluation is now operational: the HR core data module gives her team the record infrastructure needed to assess performance across more than 800 employees.
"It's been almost five years that we are using this app and it really helps us in different ways. So I personally recommend to different companies that they must use this app."
Logo has relied on Resourceinn for five years. That is not a trial. That is a decision their HR team made, tested under real operational pressure across hundreds of employees and dozens of outlets, and has not been revisited.
Why Retail Companies Choose Resourceinn
For retail companies managing how to manage attendance and payroll for multiple retail outlets, the challenge is not finding software. It is finding HR software for retail that holds up across dozens of locations, hundreds of employees, and five years of real operational pressure. That is a different standard.
Resourceinn is trusted by 1,100+ companies across 30+ industries. Logo is one of the retail brands that has put that trust to the test at scale, across outlets, and over time. The centralized HR for retail outlets that Logo built with Resourceinn is the same capability available to every retail business in Pakistan, regardless of size. The Resourceinn HR software retail teams choose is built for the complexity they are actually managing, not a simplified version of it. For the best HRMS for retail companies with 500 to 1,000 employees looking for proof of what is possible, Logo is the answer.
"We highly recommend this especially the companies and organizations that are working in manufacturing and retail sector. So they should adopt this software because it's very user-friendly."
